NACC Shop Return Policy

We want you and your dog set up for success.

Gear (In-House Items – Harnesses, Belts, Lines, etc.)

We offer exchanges on unused items with tags still attached. If you need a different size, we’re happy to help get the right fit.

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  Items must be in new condition
  
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  Tags must still be attached
  
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  Customer is responsible for return shipping unless otherwise discussed
  

Returns & Refunds

We do not typically offer refunds on gear unless there is a defect or issue with the product. Approved returns may be subject to a restocking fee.

Custom & Personalized Items

All custom items (including jackets with names, special orders, etc.) are final sale and not eligible for return or exchange.

Drop-Ship / Partner Products (Printful, direct vendor orders, etc.)

If you ordered directly through one of our partners, returns and exchanges must be handled through that company. We’re happy to point you in the right direction, but we don’t process those returns.

Payment Methods

We gladly accept major credit and debit cards, including Visa, Mastercard, and American Express, alongside digital payment options such as Apple Pay, Shop Pay, and AfterPay (available in the US and Canada). PayPal is offered for customers in the US, UK, and Canada. Please note that prepaid gift cards, checks, and money orders are not supported at this time.

Shipping Destinations

Our products are available for delivery across the continental United States, Hawaii, Alaska, Puerto Rico, Canada, the United Kingdom, Ireland, the Netherlands, Australia, and France. Shipments to Hawaii, Alaska, Australia, and U.S. territories may take slightly longer to arrive. For security and reliability, we are unable to deliver to P.O. boxes or freight forwarding addresses, and cannot assume responsibility for parcels lost or damaged by such services.

Shipping Notes

Please be aware that fragrance items travel exclusively via ground shipping, and orders containing Retrospect are not eligible for expedited delivery.

Delivery Partners

We collaborate with a network of trusted global carriers, including DHL, FedEx 2-Day, USPS, CDL, Evri, DPD, and Passport, to ensure every package arrives safely and on time.